Diplomat answers customer questions inside your product and powers your team in Slack — resolving the routine instantly and escalating the rest with full context. Internal and external, from one knowledge base.
Point Diplomat at your help center and product docs, add the in-product widget, and connect Slack.
The widget answers account and product questions instantly — cited from your docs, day or night.
Internal teammates and shared customer channels get the same instant, accurate answers — in thread.
When something needs a human, Diplomat hands it off with the full thread and a suggested answer.
Diplomat lives where the questions already happen. Answer customers in shared channels, and give your own team an on-demand expert that never makes them dig through a wiki.
Every answer is grounded in your docs and tagged with its source — and the routine ones never become a ticket.
Account, billing, and product questions answered instantly and accurately — cited, never guessed.
// instant deflectionCustomers get answers without leaving your app — 24/7, in their language, no queue.
// externalAn on-demand expert in internal channels and shared customer channels alike — answers in thread.
// internal + sharedHands the hard ones to a human with the whole thread, the customer's history, and a suggested reply.
// nothing droppedOff-limits topics, refund rules, and policy boundaries are respected on every channel, every time.
// guardrailsSee what's deflected, what's escalated, and where your docs have gaps — so coverage keeps improving.
// always learningDiplomat Customer Success runs on the same marketing, sales, and product documentation as the rest of the platform — so customers and your team always hear the same, current answer.
Ship a product change, update the doc, and every answer — widget and Slack — updates with it.
Unanswered questions surface as doc gaps, and Diplomat helps your team write the answer once.
Refunds, roadmap, contractual terms — Diplomat respects every boundary and escalates instead.
For teams putting instant answers in front of customers.
For support teams deflecting volume across every channel.
For high-volume teams that need control and assurance.
Every plan comes with a 14-day money-back guarantee. Need volume or on-prem? Talk to sales →
Get up and running in minutes — no sales call required. Connect your docs, drop in the widget, add Slack, and start resolving today.